Terms and Conditions

Pricing Policy

• FREE UK delivery to most areas* (*some exceptions, please see below)
• *UK Offshore destinations are treated as overseas and additional charges may apply. This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland. If you are located in any of the following Highlands postcodes, then please select Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-40, PH18-26, PH30-41, PH49-50. If you are located in any of the following Islands postcodes, then please select Highlands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3.
• Overseas Destinations: shipping costs are displayed at the Shopping Basket or please email for a quote
• All prices include VAT at 20% (ex VAT prices also shown)
• All orders are shipped with a full VAT invoice
• Euro VAT Registered customers may include their Euro VAT Registration Number: ex VAT prices apply
• Please do not enter a Euro VAT Number if you are in the UK
• For customers outside the European Union: ex VAT prices apply
• All prices and offers are subject to change without notice
• We are often asked about the difference in pricing between the US and the UK. There is always big difference between US and UK prices because the US prices do not include any of the things we have to pay for in Europe, like import duties and VAT etc, plus the cost of bringing the products over from the US. It is always difficult for people to understand the huge extra costs that importing to the EU involves. It is frustrating! Shipping is hugely more expensive here too. Also, please note that the US products are 110V and they are not safe or legal for use at 240V in the UK/EU because they do not conform to the EU safety requirements. We have to change some of the parts to make them safe and legal so our products are adapted for the UK and EU - they are 240V, fully CE approved and EU legal, conforming to all EU safety requirements.

Product and Stocking Policy

• Product descriptions given are as accurate as possible. Occasionally, product specifications may vary in small details
• IMPORTANT: eBay listings and website shopping cart availability may not accurately reflect current stock. Please enquire prior to purchase if shipping schedules are important to you
• For up-to-date stock information click the "What's New" link on the Home Page. We endeavour to keep this page as current as possible but please do not rely on it. If you need quick delivery for any item, please enquire before ordering so we can give you up-to-date stock information. Although we do our best to ship orders as quickly as possible, we cannot guarantee shipping schedules for any order
• Items marked as out of stock can still be ordered. Please email for details.
• Items marked with a stock availability date are out of stock but more stock is expected soon. You can still order these items, but there will be a delay on the shipping of the entire order. We will keep you informed as to the progress of your order. If you have any special requirements, please contact us before ordering and we will try to help.
• We endeavour to keep all customers informed of any delay affecting their order. We rely on information provided from our suppliers and shipping agents and pass on information as accurately as possible at all times. We may provide delivery estimates but please be aware that these are never guaranteed. There are occasions when unexpected delays occur that are beyond our control
• All products conform to British and European standards

Customer Information and Order Policy

• Customers are required to provide a permanent address and landline telephone number for all orders.  Telephone numbers are used only for occasional order queries and for the courier or other delivery service in case of difficulty locating the delivery address.  We do not make sales calls or pass your details on to anyone else
• We retain customers' information only for the purposes of customers' orders and we do not share this information with any other company for any other purpose
• We do not keep or store customers' credit card details
• Sorry but we are unable to supply multiple items for resale.  If you wish to order more than one Kit, please contact us before ordering.  We are unable to honour multiple purchases unless we have agreed in advance

Payment Policy

• Payment for all orders is accepted in GBP only
• Payment for UK orders is accepted by credit and debit cards, cheques, bank transfer, cash (collections only - please do not send cash through the post)
• Please allow approximately five business days for cheques to clear
• Payment options for EU overseas orders are credit card, provided that your card has an online password (VerifiedByVisa or MasterCard SecureCode), or Bank Transfer. Payment for non EU overseas orders is accepted by Bank Transfer only. Payments must be in GBP only. All costs incurred for overseas payments must be paid by the customer - you MUST select to pay ALL fees when you request the transfer of funds through your bank. We cannot ship orders until the correct amount in full has been received. Bank transfer payments normally reach us in around three business days
• All orders must be paid for in full and all funds cleared before goods are shipped
• All Special Orders require a non-refundable deposit of 25% of total including shipping costs at time of ordering and the balance prior to shipping of the order. Special Orders must be paid for in full within seven days of notification that the order is ready for shipping. In the event that this deadline is not met, we reserve the right to sell the products elsewhere
• Credit and Debit Card Payments - The system does check that the name and address provided by the customer matches the details registered to the card. Please use the name and address of the card holder for orders. You will be able to specify a different delivery address if required
• If you would prefer to give your credit or debit card details over the phone you can place your order by calling 01451 820425.
• Overseas Orders outside the European Union may be subject to additional customs charges or taxes on entry to the destination country. We do not allow for or estimate these costs. Customers will need to pay these additional charges to the appropriate authorities in the destination country. You are advised to check with the appropriate authorities to find out if charges apply before ordering. In the event that customs charges are not paid by the customer directly to the relevant authorities in the destination country, the charges may be returned to us and, if so, then we will charge them to the customer's credit or debit card. In this case there will be no appeal by the customer as customs charges are the responsibility of the customer and must be paid where due.

Delivery Policy

• *FREE UK delivery to most areas* (*some exceptions, please see below)
• *UK Offshore destinations are treated as overseas and additional charges may apply. This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland. If you are located in any of the following postcodes, then please select Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-23, PA34-40, PH18-26, PH30-41, PH49-50
• Overseas Destinations: shipping costs are displayed at the Shopping Basket or please email for a quote
• Most parcels and Kits are sent by Interlink Express Next Day Courier Service (UK offshore destinations as listed above may take longer). Small items may be sent by Royal Mail Special or Recorded Delivery.
• Sorry but we are unable to ship to PO Box addresses
• We normally aim to ship orders within 48 hours after receipt of the order and cleared payment (subject to stock) but we cannot always guarantee to do so. Please contact us for up-to-date stock information if urgent delivery is required. We do try hard to fulfil orders as quickly as possible and to fit in with customer's individual requirements
• Sorry, but we are unable to offer same day shipping
• Our courier service is very reliable but occasionally parcels are delayed. We therefore do not guarantee next day delivery and we cannot be responsible for financial loss or inconvenience caused by courier or other delivery service delays. We work hard to provide a fast and efficient delivery service and do our best to deal with any problems as quickly as possible. Please note that courier services rarely give refunds for delays or inconvenience
• Timed and Saturday deliveries are available at extra cost. Please contact us for a quotation
• All orders require a signature on delivery
• We normally email once your order is shipped so you will know to expect it. It is the responsibility of the customer to provide a correct and valid email address for all orders
• In the event that the customer is not home when the delivery attempt is made, the carrier or other delivery service should leave a card. It is the responsibility of the customer to contact the carrier or delivery service directly to rearrange delivery or to arrange collection from the depot or post office, or to contact us directly in the case of difficulty. Where the customer does not make arrangements with the carrier or delivery service for collection or redelivery with a reasonable timescale, the goods are returned to us by the carrier or delivery service and we are charged for the return journey. The customer is liable for both the original shipping costs and the return costs. The customer may then choose to pay these costs and have the order reshipped (no charge for reshipping) or we will refund for the order less both the original shipping costs and the return costs. Only actual carrier or delivery service costs apply, we do not charge for additional packing and handling
• Customers may collect orders by prior arrangement provided that they do so in person. Date and time of collections to be arranged in advance. Proof of identity may be requested
• We are unable to hand over goods to third parties or to your own carrier
• We are happy to ship to a UK forwarding company but we are only responsible for the parcel until it reaches your forwarding company. We cannot entertain claims or queries of any kind about lost, damaged or missing items or any other difficulty relating to the order or delivery when it reaches the customer via a third party carrier.
• WE SHIP WORLDWIDE (except to USA) - see the Shopping Basket for overseas shipping costs. Smaller parcels are shipped Air Mail, larger European parcels are shipped by road (up to 5 days) and larger parcels to the rest of the world are shipped on a 5 to 14 day service (some destinations may take longer). Customs checks can delay delivery
• Overseas Shipping is by the most cost effective method available, giving the fastest service available at reasonable cost. This is not always a location trackable service. If you require a location trackable service, please ask for a separate quotation
• Overseas Orders outside the European Union may be subject to additional customs charges or taxes on entry to the destination country. We do not allow for or estimate these costs. Customers will need to pay these additional charges to the appropriate authorities in the destination country. You are advised to check with the appropriate authorities to find out if charges apply before ordering. In the event that customs charges are not paid by the customer directly to the relevant authorities in the destination country, the charges may be returned to us and, if so, then we will charge them to the customer's credit or debit card. In this case there will be no appeal by the customer as customs charges are the responsibility of the customer and must be paid where due.

Returns/Replacement Policy

• We want you to be happy with your purchases. If you are in any doubt as to the most suitable products for you, please ask for advice before purchase so we may guide you to the best products to suit your needs
• Please unpack and check all items immediately on receipt. Please report any faulty, damaged or missing item/s (including items damaged in shipping) within 24 hours of delivery. In the event of a query please retain all packaging materials and labelling, including postage, courier or other shipping labels - claims for missing or damaged items may be invalidated without this
• In the event that the goods do not meet with approval or expectation we will accept returned goods unused within seven days of receipt for a full refund less a ten per cent restocking fee or less the total postage, packing and handling costs of shipping the original order, whichever is the greater. Special Order items are not eligible for return or exchange. Overseas shipping costs are non refundable.
• All products are covered by a twelve month guarantee for material defects or manufacturing faults. Repair or replacement will be provided on return of the faulty goods. Please note that Bulbs are specifically excluded from our returns policy.
• Before returning goods please contact us for a returns code and wait for our reply before returning. We do not accept any return without our prior agreement and/or without a returns code. Please quote your returns code on the return parcel and in all correspondence.
• Please return goods to us in their original condition, unused and with all original packaging and labelling within seven days of receipt. We regret that we cannot accept returns after this time and we cannot accept returned goods that are marked, soiled or otherwise not in the condition in which they were originally supplied.
• In the event of goods being returned we will arrange for courier collection where requested or the customer may choose their own method of return. The customer is responsible for all return costs. We strongly recommend that you take out insurance to cover returned item/s in transit as we cannot be responsible for items that are damaged or go missing whatever returns method is used. If you are unsure about return methods or costs, particularly for damaged or incorrect items, please contact us for clarification and approval before returning items.
• All cancellations prior to the order entering the shipping process will be refunded in full with the exception of Special Orders. Deposits for Special Orders are non-refundable in the event of cancellation.. We do reserve the right to deduct any non-recoverable costs incurred in making the refund (for credit and debit card payments this normally means the card processing fees for the original payment plus the card processing fees for the refund; for bank transfer fees this normally means any banking fees associated with the payment or the refund)
• Customers returning goods from outside the EU, please be sure to inform the carrier that the products are returns. We are unable to pay customs, taxes, duties or carriers fees for returned items.
• Nothing here stated shall affect the consumer's statutory rights - Consumer Contracts Regulations 2013 shall apply
• Returned goods should be sent to: TableTop Studio Ltd, Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG

Customer Service and Technical Support

• We work hard to offer a fast, friendly and professional customer service. If you have any problems with your order, delivery or any technical issues using our website or payment system, please do not hesitate to email us so we can assist
• We offer a full Technical Support Service for our products. We DO want you to get great product images
• Please bear in mind that it is sometimes difficult for us to provide full Technical Support for individual items when they are used in conjunction with other companies' products. Our Kits and Product Range are custom designed to be used together and we are very experienced at producing great results with our own Products. We cannot always provide the same level of Technical Support when our products are used in conjunction with products from other suppliers

Privacy and Cookies Policy and Payment Security

• Please see our full Privacy and Cookies Policy, in accordance with General Data Protection Regulation (GDPR) that came into force on May 25th 2018.

Placing an order with us, but whatever means, shall be deemed to be acceptance of and compliance with these Terms and Conditions. 

Terms and Conditions may be amended from time to time without notice.

Thank You For Shopping With Us!

TableTop Studio Ltd , Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG

Sales enquiries please email:  sales@tabletopstudio.co.uk

Problems using the website please email:  support@tabletopstudio.co.uk

tel: +44 (0) 1451 820425

fax: +44 (0) 1451 820425

VAT Registration No. 850 2468 35
Registered in England & Wales Number 05408026
Registered Office: Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG